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Privacy Policy

Last Updated: April 29, 2025

This Privacy Policy (“Policy”) describes the information collected by or on behalf of JumpstartMD, Inc. (“JumpstartMD,” “we,” “us,” or “our”) through our website (“Site”) and mobile and desktop applications (“Apps”) and how the information is used and shared.

If you have questions or concerns about this Policy, please contact us as set forth below.

We may modify this Policy at any time. All changes will be effective immediately upon posting to the Site and Apps. Material changes will be conspicuously posted on the Site and Apps or otherwise communicated to you.

Please note that this Policy does not apply to any information that is collected through the Site or the Apps that constitutes protected health information (“PHI”) as defined by the Health Insurance Portability and Accountability Act and its subsequent laws and regulations (“HIPAA”) which is subject to our Notice of Privacy Practices .

1. Information We Collect

We may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”) about you when you use our Site, Apps, and otherwise interact with us (collectively, “Services”). The Personal Information we collect falls into three categories: (a) information you provide to us; (b) information we collect through automated methods when you use our Services; and (c) information we collect from other sources (as further detailed below).

You can visit the Site without submitting Personal Information. However, Personal Information is required to use certain Services. In such circumstances, we may be unable to provide you with our Services unless you provide your Personal Information. You will not be able to access the Portal until you provide JumpstartMD with certain Personal Information. Please contact JumpstartMD in order to create an account at 1.855.JUMPSTART.

Information You Provide to Us

We collect Personal Information that you provide directly to us. This may occur in the following ways:

Online and Your Account. We collect Personal Information that you may submit to us when using our Services.

Communications with Us. If you communicate with Us, we will collect any Personal Information that you elect to provide to use during or as a result of those communications, such as your phone number, email address, and message content.

Applying to Work with JumpstartMD. To submit job application materials online to work with us, you will be redirected from our Site to a website operated by a third-party vendor, such as Rippling. You may be required to create an account with that vendor. This Policy does not govern your use of that third party website. We encourage you to review the terms and privacy policy posted on that vendor’s website before deciding whether you want to create an account with such third party. If you send us your job application materials directly, we will only use and share those job application materials to evaluate your qualifications to work with JumpstartMD and its affiliates.

Marketing Communications; Opt-Out. If you provide us your email, we will place you on our marketing list. We use this data to send you promotional communications via electronic and hardcopy communications. You may opt-out of such marketing emails by using the unsubscribe link in the email or contacting us at document.getElementById("eeb-986848-369854").innerHTML = decodeURIComponent("%72%65%76%6f%63%61%74%69%6f%6e%40%4a%75%6d%70%73%74%61%72%74%4d%44%2e%63%6f%6d");*protected email* with “Unsubscribe” in the subject line.

If you provide us your mailing address, we may also send you hard copy mail. For this type of marketing communications (e.g., postal marketing and telemarketing), please contact us as set forth below.

You may also elect to receive text messages from us. When you sign up to receive SMS text messages, we will send you SMS messages. If you opt-in to receive marketing messages via SMS, these messages will be marketing in nature. To the extent you voluntarily opt-in to receive SMS notifications sent directly to your mobile phone number, we receive and store the information you provide, including your telephone number and when you read a text message. You may opt out of receiving text messages at any time by replying “STOP”. See our Terms of Service for additional information regarding text messages.

Opting out of marketing communications does not opt you out of non-marketing communications.

JumpstartMD SMS Transactional, Operational, & Marketing Messages

1. By opting into JumpstartMD SMS messages via short code 20947, you agree to receive operational, transactional, and marketing communications from JumpstartMD. These may include marketing promotions, appointment reminders, account notifications, and other essential updates related to your JumpstartMD membership.

2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (function() {var ml="t.ra%juc0po4sbedm",mi="@>@=>2<699:204;856@9<0320@?17:@",o="";for(var j=0,l=mi.length;j<l;j++) {o+=ml.charAt(mi.charCodeAt(j)-48);}document.getElementById("eeb-166008-899265").innerHTML = decodeURIComponent(o);}());*protected email* or (855) 586-7782.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary depending on your appointment schedule, account activity and periodic office updates. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://jumpstartmd.com/privacy-policy/ .

Live Chat Conversations. Certain Services provide access to a chat feature that utilizes artificial intelligence. All responses from the chat feature may be generated by artificial intelligence. Please see the Terms of Service for more information on use of the chat feature. If you use the chat feature, we will collect all text and other data, including any Personal Information, that you submit via that chat feature and will use that information to tailor responses. We may link the chat information to, and include copies of your chat history within, your account. We also use this information, including Personal Information, for training and development, including to train and refine the artificial intelligence. We also may use Personal Information from your account, such as your appointments and weight loss records, to facilitate your use of the chat feature. The chat feature is only intended for use to provide general health information and assistance. THE CHAT FEATURE DOES NOT PROVIDE MEDICAL ADVICE AND MAY NOT BE USED TO SEEK MEDICAL ADVICE.

Data Automatically Collected

We may use automated technologies to collect Personal Information from your computer system or mobile device when you use our Services. This may include the following:

Account Activity. We may collect Personal Information about how you use (i) the Site, and (ii) the Apps when you are logged into your account. We may combine this Personal Information automatically collected from you with other Personal Information about you.

Cookies & Other Tracking Technologies. We use cookies, pixel tags, web beacons, and other tracking technologies (collectively, “Cookies”) to help operate our website, improve your experience, and support our marketing efforts.

What are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They allow us to recognize your browser or device, remember your preferences, and collect certain information about your interactions with our site. We also use pixel tags and web beacons — tiny graphics that help us monitor user activity on our pages.

Types of Cookies We Use

We may not control how third parties use information they collect through their Cookies, and their use is governed by their respective privacy policies.

Information Collected by Cookies

The Cookies on our site may collect information such as:

Managing Cookies

Most browsers automatically accept Cookies, but you can usually modify your browser settings to decline Cookies or notify you when a Cookie is being placed. Disabling Cookies may limit certain features or functionality of our site. Some Cookies — those necessary for the core operation of the site — cannot be disabled.

To learn more about the Cookies and tracking technologies we use and to manage your preferences, please visit our Cookie Policy .

Do Not Track Signals. Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals. We treat all users the same and do not alter our practices in response to a DNT signal from a user’s browser. For more information about how you can exercise your choices regarding tracking and data collection, please see our Cookie Policy .

Video Content. The Services may contain videos and embedded content provided by JumpstartMD and other parties, including visible content and/or feeds scripts embedded in the Site or App codes. JumpstartMD and such other parties may collect data about how you interact with such content. For example, YouTube may collect usage data on videos embedded on the Site. Even if you do not watch videos, YouTube may still collect certain information about your interactions with our Site if you are signed into your YouTube account or Google account when accessing our Site. YouTube, LLC is owned by Google. Please see Google’s Privacy Policy for more information.

Data from Other Sources

We may obtain Personal Information about you via Social Media.

2. How We Use Your Information

We use Personal Information that we collect for the following purposes:

As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints. We may also use Personal Information as requested or consented to by you.

Administration. We use Personal Information for administrative purposes, such as to inform our business strategies, and to understand demographics and user preferences.

Site and App Management. We use Personal Information for Site and App management, such as troubleshooting problems, improving the content and functionality, to perform statistical and other analyses, and to customize the Site and App to our users. We also use Personal Information to improve the Services.

Business Analytics. We use Personal Information for business analytics purposes, including consumer and operations research, to assess the effectiveness of our sales, Services, marketing, and advertising, and to analyze market trends and customer demand.

Advertising and Communications. We may use Personal Information to send you promotions or to perform targeted advertising, to notify you of new services, products, or programs, to notify you of new features of our Site or Apps, to notify you of changes to our terms or this Policy, and for other similar communications.

To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Services, or to other users of the Services. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.

To Create Aggregate Data. We may process Personal Information to create anonymous and aggregated data regarding our Site and customers. We may collect, use, disclose, transfer, and otherwise process such aggregated information that We receive or create for any purposes in its sole discretion, in compliance with applicable laws. JumpstartMD is the sole and exclusive owner of such aggregated information, including if We anonymize or deidentify Personal Information so that it no longer considered Personal Information under applicable laws.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Data Collected by Automatic Technologies

We use Cookies to: (i) make our Site function properly; (ii) provide personalized experiences; (iii) tailor our interactions with you; (iv) help with our marketing efforts; (v) provide us with valuable data and statistics about the usage and effectiveness of our Site and to help us improve our Site; and (vi) help us improve our Services.

Google Analytics. We use Google Analytics to collect and process information about your use of the Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.

Additionally, we may have enabled and implemented the following Google Analytics Advertising Features: Remarketing with Analytics, Demographics and Interest reporting, Campaign Manager integration, Display & Video 360 integration, Google Display Network (GDN) Impression Reporting, and Segments. Remarketing with Analytics uses Google Analytics cookies to serve advertisements to you across the Internet based on your visits to the Site. Demographics and Interest reporting uses a third-party cookie to collect information about our Site traffic by tracking users across websites and across time, which generates a report for us to better understand Site users. Campaign Manager integration allow us to view, analyze, and create remarketing lists using our Campaign Manager data in Google Analytics. Display & Video 360 integration allows us to create remarketing lists in Google Analytics and have those lists available in Display & Video 360. Google Display Network (“GDN”) Impression Reporting allows us to measure the impact of unclicked GDN Display ad impressions on website behavior and conversions. Segments allows us to isolate and analyze subsets of Site users by sorting our Google Analytics data. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “ How Google uses data when you use our partners’ sites or apps .” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites .

Online Behavioral Advertising. We use third parties and/or service providers to provide interest-based advertising services and/or targeted ads. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including the Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites and may be sent to you via email.

In addition, we may use advertising networks and services offered by Social Media (as defined below) platforms to deliver advertising content, which may require us to use cookies, plug-ins, and APIs provided by such Social Media platforms to facilitate those communications and features. Specifically, we use the services of Facebook, a product of Meta Platforms Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (“Meta”) on our website. We use Meta Custom Audiences to deliver targeted advertisements to website visitors on Facebook based on email addresses that we have collected. You may learn more about Custom Audiences by clicking here . To learn more about Meta’s Privacy Policy, including their services and your rights, please click here .

We also use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to the Site to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Cente r and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions . Opting out will not affect your use of the Site.

To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program . Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.

3. Retention of Personal Information

We will keep Personal Information for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is permitted or required by law.

4. Disclosure of Personal Information

We do not sell, rent or lease Personal Information to any third party. We may disclose Personal Information to the following categories of parties, in compliance with applicable laws:

Employees and Affiliates. We may disclose Personal Information with our employees and affiliates who have a need to know the information for our business purposes.

Third-Parties and/or Service Providers. We may disclose Personal Information with service providers that provide services for us. For example, we may disclose Personal Information to vendors to help us host and manage the Site and Apps, provide or power our chat feature, provide targeted advertising and other marketing, improve the content and functionality of the Site and Apps, perform data analysis and statistical analysis, troubleshoot problems with the Site and Apps, and support or provide the security of the Site and Apps.

Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, JumpstartMD or any other party.

Professional Advisors. We may disclose Personal Information to our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to JumpstartMD.

Change in Ownership. In the event JumpstartMD is the subject of a change of control or in the event the Site or Apps change ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information as part of the transaction to the subsequent owner(s).

Other. We may disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

5. California Consumer Privacy Act (CCPA) Notice

In addition to the rights you may have under the Health Insurance Portability and Accountability Act (HIPAA), if you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Please note that protected health information (PHI) collected and maintained by us in our role as a healthcare provider is governed by HIPAA, not by the CCPA. However, for personal information collected outside of our healthcare operations — such as through our websites, mobile applications, or for marketing purposes — the following rights under California law may apply:

Your Rights Under the CCPA/CPRA:

Our Practices:

How to Exercise Your Rights:

To submit a request to access, correct, or delete your personal information, or to exercise any other rights under the CCPA/CPRA, you may contact us by email at (function() {var ml="Jrnpc4aD%.eomiu0Msvt",mi="1:B;46C=;285?0><3AC61C@794;<",o="";for(var j=0,l=mi.length;j<l;j++) {o+=ml.charAt(mi.charCodeAt(j)-48);}document.getElementById("eeb-347759-968923").innerHTML = decodeURIComponent(o);}());*protected email*.

We may verify your identity before processing your request as required by law.

You may also manage your preferences for cookies and tracking technologies through our Cookie Policy .

For more detailed information about how we collect, use, and protect your personal information, please review our California Consumer Privacy Policy .

6. Children’s Information

The Site and Apps are not directed at children under 18 years of age. We do not knowingly collect, sell, use, or disclose Personal Information directly from children under 18. If we obtain actual knowledge that any Personal Information we collect has been provided by a child under the age of 18, we will promptly delete that information. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information. If you are a subscriber and want to use the Platform, and you are under 18, your parent or guardian must open your account and provide us with Personal Information.

7. Data Security

We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.

You understand that no data transmission over the internet or device can be guaranteed to be 100% secure. While we strive to protect personal information, we do not guarantee the security of personal information and you provide personal information at your own risk.

8. Social Media

We are active on social media, including Facebook, TikTok, and Instagram (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Services and our Social Media pages any comments or content that you post on Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.

9. Access from Outside the United States

Our Services are solely intended for use within the United States to our existing subscribers. If you access the Services from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.

10. Third-Party Websites

The Services may link to websites not controlled by us. We are not responsible for third parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

Contact Us

If you have questions or concerns regarding this Policy, contact us at:

JumpstartMD Member Services
350 Lorton Avenue
Burlingame, CA 94010

Email: document.getElementById("eeb-518022-911351").innerHTML = decodeURIComponent("%6d%65%6d%62%65%72%73%75%70%70%6f%72%74%40%6a%75%6d%70%73%74%61%72%74%6d%64%2e%63%6f%6d");*protected email*
Phone: 650.241.6599